Returns and refunds
You have 30 days from the day your order is delivered to decide whether you want to keep it. If you don't, contact us and we'll refund you. You don't need to explain why.
How to start a return
Email boltelectronics011@gmail.com with your order number and tell us you'd like to return your order. We reply to every email within 1 business day, and we'll send you a return address and instructions.
Please don't post anything back before you've heard from us — returns sent to the wrong address can't be tracked or refunded.
Condition of returned items
We accept returns in any condition, including opened boxes and used devices. This is a personal wellness product and you can't tell whether it suits you without trying it, so we're not going to ask you to send it back sealed.
Please do include the device, the charging cable, and the gel pad. If parts are missing we may refund a reduced amount.
Who pays return shipping
If the item arrived damaged or faulty, or we sent the wrong thing, we pay return shipping and refund you in full including any shipping you paid.
If you changed your mind, you pay the return postage. On an item this size that's typically $6–$10.
When you'll get your money
We process refunds within 2 business days of your return reaching us. The money goes back to the card or account you paid with. Your bank then takes its own time — usually 3 to 10 business days — before it appears on your statement. You'll get an email from us the moment we issue it.
Damaged, faulty, or missing orders
Email us a photo and your order number. If the device is faulty within 30 days of delivery we'll replace it or refund it, your choice, and in most cases you won't need to ship anything back.
If tracking says delivered but the parcel isn't there, contact us and we'll investigate with the carrier.
Cancelling before it ships
Email us as soon as you can. If the order hasn't reached the warehouse we'll cancel and refund it the same day. Once shipped, it falls under the returns process above.
Exceptions
Replacement gel pads sold separately can only be returned unopened, for hygiene reasons.